Frozen, need to contact them by mail to get your funds returned and live chat doesn't care. Never use this BS

These guys are scammers. I did a test exchange for $4,500. First, the rate was 1.5% different from the rates on OrangeFren. I went to their page and created an exchange, and the rate dropped another 1%. I also waited for my exchange for about 90-100 minutes. In the end, I received 0.2% less. At the time of receipt, the difference with their current rate on Orange was about 3-3.5%, but my coins were absolutely clean, and they couldn't give me any explanation or compensation. With such a small amount as 4.5k, they managed to cheat me out of $120. I don't want to imagine what they would do with 50-100k. Maybe they wouldn't even exchange them, if it was difficult for them to honestly exchange 4500 in two hours. I made all the screen recordings and screenshots of each stage of the exchange. 0/10 👎

Very slow exchange, had to wait about an hour (they do this on purpose, and then send less than what was indicated in the application) always indicate a fixed rate

Difficult to get assistance with transaction issues. Made a relatively simple error with a swap that ended up requiring multiple contacts and four weeks just for Exolix to execute a refund. KYC level (none) is good but be aware when making trades. Credit to OrangeFren for getting Exolix to finally complete the refund.

I used Exolix to exchange USDT for Tron on Ethereum, but it's really crap. After creating the order, they charged me a 0.7% commission, but when I received the payment in ETH, I found that it was 1.25%. Their support team informed me that the exchange did not pass our AML verification and was executed with slippage. I stated that I disagreed, and they responded, "The slippage did not exceed the acceptable limit. You should keep in mind that a floating rate was selected in this case, so some deviations may occur. If you want to receive the exact amount of funds, we recommend choosing a fixed rate in this case!" When I asked them to provide me with an AML assessment, they said the risk was 22% (I consider this to be low risk). It's funny that my checker showed me a risk of >50% on the funds they sent me on ETH. I highly do not recommend this service!

The exchanger scammed me for 3 XMR. The coin that I changed became more expensive during the exchange. The exchanger did not even pay the initial agreed amount. They brazenly stole 3 XMR for themselves. Do not make exchanges here! They cheat with the amount of the payout!

They processed my application for a very long time, about 1.5 hours, and sent less than was indicated in the application, although I chose a fixed rate. But then they added the missing amount. I do not recommend this exchanger, it is very slow.

They cheat with the payout amount and the exchange rate