Frozen, need to contact them by mail to get your funds returned and live chat doesn't care. Never use this BS

Very slow exchange, had to wait about an hour (they do this on purpose, and then send less than what was indicated in the application) always indicate a fixed rate

Difficult to get assistance with transaction issues. Made a relatively simple error with a swap that ended up requiring multiple contacts and four weeks just for Exolix to execute a refund. KYC level (none) is good but be aware when making trades. Credit to OrangeFren for getting Exolix to finally complete the refund.

I used Exolix to exchange USDT for Tron on Ethereum, but it's really crap. After creating the order, they charged me a 0.7% commission, but when I received the payment in ETH, I found that it was 1.25%. Their support team informed me that the exchange did not pass our AML verification and was executed with slippage. I stated that I disagreed, and they responded, "The slippage did not exceed the acceptable limit. You should keep in mind that a floating rate was selected in this case, so some deviations may occur. If you want to receive the exact amount of funds, we recommend choosing a fixed rate in this case!" When I asked them to provide me with an AML assessment, they said the risk was 22% (I consider this to be low risk). It's funny that my checker showed me a risk of >50% on the funds they sent me on ETH. I highly do not recommend this service!

The exchanger scammed me for 3 XMR. The coin that I changed became more expensive during the exchange. The exchanger did not even pay the initial agreed amount. They brazenly stole 3 XMR for themselves. Do not make exchanges here! They cheat with the amount of the payout!

Scam. They hold your trade and wait for the exchange rate to move against you so they can pay less. Therefore, some exchanges take 5 minutes and other take 1 hour. 1 hour trades are ones they are waiting for to screw you. Real fee is 3%.

False advertisement I was supposed to get at least two dollars more and it did not show the percentage. I could've used something I thought the fee would be less than half of 1% but it was more than 2% and was still about those options.

These guys are scammers. I did a test exchange for $4,500. First, the rate was 1.5% different from the rates on OrangeFren. I went to their page and created an exchange, and the rate dropped another 1%. I also waited for my exchange for about 90-100 minutes. In the end, I received 0.2% less. At the time of receipt, the difference with their current rate on Orange was about 3-3.5%, but my coins were absolutely clean, and they couldn't give me any explanation or compensation. With such a small amount as 4.5k, they managed to cheat me out of $120. I don't want to imagine what they would do with 50-100k. Maybe they wouldn't even exchange them, if it was difficult for them to honestly exchange 4500 in two hours. I made all the screen recordings and screenshots of each stage of the exchange. 0/10 👎

Froze funds and would not refund. Even after I sent ID and further info, they or their provider just keep asking for more like video logging into my computer. Their customer service tried to be helpful but in the end I had to lose my hard earned money or dox myself to a crazy amount.