Frozen, need to contact them by mail to get your funds returned and live chat doesn't care. Never use this BS

Very slow exchange, had to wait about an hour (they do this on purpose, and then send less than what was indicated in the application) always indicate a fixed rate

Difficult to get assistance with transaction issues. Made a relatively simple error with a swap that ended up requiring multiple contacts and four weeks just for Exolix to execute a refund. KYC level (none) is good but be aware when making trades. Credit to OrangeFren for getting Exolix to finally complete the refund.

I used Exolix to exchange USDT for Tron on Ethereum, but it's really crap. After creating the order, they charged me a 0.7% commission, but when I received the payment in ETH, I found that it was 1.25%. Their support team informed me that the exchange did not pass our AML verification and was executed with slippage. I stated that I disagreed, and they responded, "The slippage did not exceed the acceptable limit. You should keep in mind that a floating rate was selected in this case, so some deviations may occur. If you want to receive the exact amount of funds, we recommend choosing a fixed rate in this case!" When I asked them to provide me with an AML assessment, they said the risk was 22% (I consider this to be low risk). It's funny that my checker showed me a risk of >50% on the funds they sent me on ETH. I highly do not recommend this service!

The exchanger scammed me for 3 XMR. The coin that I changed became more expensive during the exchange. The exchanger did not even pay the initial agreed amount. They brazenly stole 3 XMR for themselves. Do not make exchanges here! They cheat with the amount of the payout!

Scam. They hold your trade and wait for the exchange rate to move against you so they can pay less. Therefore, some exchanges take 5 minutes and other take 1 hour. 1 hour trades are ones they are waiting for to screw you. Real fee is 3%.